Shipping policy
~ Shipping Policy ~
At West Racing Products, we pride ourselves on precision—not just in our engineering, but also in our fulfillment. Please review our shipping protocols below to ensure a smooth experience from our shop to your door.
1. Order Processing & Handling
Part Creation & Production Time
Some parts have a 1–2 week production time, depending on the specific part and order requirements. Most ECU Cluster Replacement Mounts, for example, fall within this timeframe.
Many of our products are manufactured specifically for each order and are not typically kept in stock. This production time allows us to focus on proper manufacturing, quality, and fitment rather than rushing the process.
Production time does not include shipping or carrier transit time.
Handling Time
Once a part has been completed, all orders undergo a quality control inspection and packaging process before shipment.
Our standard handling time is 1–3 business days. However, most orders are processed and prepared for shipment within 1 business day whenever possible.
Shipping Label & Tracking
Your shipping label and tracking information will be generated and emailed to you once your order has been finalized and is ready for transit.
Please note that tracking information may initially show limited or no movement until the package has been accepted and scanned by the carrier.
Dispatch Schedule
To maintain an efficient production and shipping workflow, our primary shipping day is Friday. However, whenever possible, we aim to dispatch completed orders earlier in the week to get your parts to you as quickly as possible.
2. Domestic Shipping Services
Standard Carrier
Our default domestic shipping service is USPS Ground Advantage.
Shipping Upgrades
If you require expedited shipping or a specific carrier, please contact us as soon as possible after placing your order to discuss available options.
Shipping upgrades may be available for an additional fee and cannot always be guaranteed depending on the order status and production schedule.
3. International Orders
We welcome international orders. However, due to varying customs regulations, carrier availability, and international shipping costs, we ask that customers contact us directly for a shipping quote before finalizing their purchase.
Customs, Duties & Taxes
International customers are responsible for any import duties, taxes, customs fees, brokerage fees, or other charges imposed by their respective country or customs authority.
West Racing Products is not responsible for delays caused by customs processing or unpaid customs charges.
4. Damaged or Lost Shipments
Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and its contents with clear photographs and contact us immediately.
Whenever possible, retain the original packaging and shipping materials until the issue has been resolved, as they may be required for a carrier claim.
We are committed to working with our customers to investigate and resolve shipping-related issues as quickly as possible.
Claims
Claims for damaged or missing items must be submitted within 48 hours of the delivery confirmation.
Please provide photographs and any relevant information regarding the condition or status of the shipment so that we can properly investigate the issue.
5. General Terms & Conditions
Address Accuracy
Customers are responsible for providing a correct and secure shipping address at checkout.
West Racing Products is not responsible for packages delivered to an incorrect address provided by the customer.
If you notice an error in your shipping address, please contact us immediately. While we will make every reasonable effort to assist with an address correction before dispatch, changes cannot be guaranteed once an order has been shipped.
Shipping Time Estimates
While we strive to process and ship orders as efficiently as possible, delivery dates and transit times are estimates provided by the shipping carrier and are not guaranteed.
Carrier delays do not constitute a failure by West Racing Products to fulfill an order within the stated processing or handling timeframe.
Force Majeure
West Racing Products is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to severe weather, postal or carrier disruptions, strikes, natural disasters, customs delays, or other unforeseen events.